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07-04-2022 05:29 AM
@Todd1966, Welcome to the HP Support Community! I’m here to help.
To assist you better, is that the exact error message you see on the printer screen?
Or, is the printer asking you to use the setup ink cartridges?
If it is the latter, we have to perform an OOB reset on the printer.
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
- In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Let me know how it goes.
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