Help: Admin password - RESET

[maxflex]

So i already tried a factory reset (power button and cancel combo). I reset wifi connectivity and try to start a NEW printer configuration setup.

System finding my printer, i choose one and during a configuration a system ask me to printer password.

Even when i do factory reset (buttons power + cancel) its still say: your password is nonstandard.

HOW its POSSIBLE after factory reset ;(

Please i NEED your Help community 😞

[Echo_Lake]

@maxflex

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

Firstly, let's print out your Network Configuration sheet to see it.

• Press the Wireless button and the Information button at the same time.
• The wireless network test report shows the results of the diagnostic for the status of the wireless network,
  wireless signal strength, detected networks, and more.
• The network configuration page shows the network status, hostname, network name, and network password more.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[maxflex]

Hello @ECHO_LAKE

so i already tried that method and on that print i don' have any information about network name, password etc.

As i said - after hard reset i tring to first configuration with your application HP SMART - when i have a step to choose a WIFI network and select my network. System ask my to password for my WIFI and i put it in a password field. After that your application show me a pop-up (screen from first post).

I tried every possible print information and there is no printer/admin password info.

 Why Hard reset functionality is not working and not reset a admin Password?

[Echo_Lake]

@maxflex

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

[maxflex]

Dear @ECHO_LAKE,

 Below you find all steps that i performed.

1. Turn off printer

2. Unplug power cord

3. Wait 5 min

4. Press and hold POWER and CANCEL button while plugin power cold

5. Printer print out document with nr 1 (red line shows that admin password is not set)

6. Start HP SMART

7. Setup new printer configuration in HP SMART

 

8. During a step with connecting printer to WIFI i put SSID and PASS to my WIFI. Printer connect but that same popup shows "your password is nonstandard".

 

After that i tried to hard reset (power button + cancel button)  with pluged power cord (printed document nr 2).

That same steps and that same  results 😞

==== Printed documents ====

[maxflex]

If support HP can not help maybe community can help? Anyone? 🙂

[Echo_Lake]

@maxflex

Thank you for posting back. 

Let's  restore network settings to default settings
 

Keep me posted!

[maxflex]

I already did it 😞 a milion times 😞

power+cancel

power+cancel during insert power cord

wifi+cancel

Super combo - power+cancel and after that wifi+cancel

Nothing work - and tell me one thing - Why support send always info i DM - its a forum where people just looking a answers/help for a problem. Its a SUPER, TOP Secret info how to solve a problem !?

[Echo_Lake]

@maxflex

Thank you for posting back. 

As we have tried all the troubleshooting steps from our end, think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!