Hi I have a brand new HP envy6120e

[Bry2010]

Having just changed the black ink inmy printer the power cable came out during doing this ,plugged it back in again and it doesn't appear to be powering up can anyone help thanks

[zoey7886]

@Bry2010, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Envy 6120e Power Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Envy 6120e printer doesn't power up after plugging back in the power cable, you can follow these steps to troubleshoot the issue:

Check Power Source: Ensure that the power cable is firmly plugged into the outlet and the printer. Try plugging the printer into a different power outlet to rule out a faulty outlet.

Check Power Cord: Inspect the power cord for any visible damage. If you notice any cuts or frayed wires, the power cord may need replacement.

Reset the Printer:

• Unplug the power cord from the back of the printer.
• Wait for about 60 seconds.
• Plug the power cord back into the printer and into the power outlet.
• Try powering on the printer by pressing the power button.

Perform a Hard Reset:

• Unplug the power cord from the printer.
• Wait for 30 seconds.
• While plugging the power cord back into the printer, press and hold the power button for 10-15 seconds.

Check Wall Outlet:

• Ensure the wall outlet is functional by using another electronic device or a lamp to test it.

Inspect AC Adapter:

• If the printer uses an AC adapter, check if it is properly connected and functioning. Try using a different adapter if available.  

Hope this helps! 

Take care, and have an amazing day!  

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