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‎05-09-2021 04:45 PM

HP Recommended
Product: m29w
Operating System: macOS 11.0 Big Sur

Hi, I need help restoring our m29w laser b&w printer.  Here's our situation: we had this printer connected via wireless network at our home.  we moved and got a new wirless network and the computer will not connect.  we have tried hard connection and wireless connection and it says "printer not found".  We have tried EVERYTHING.  4 hours later we can't get this thing to connect.  When we hold down the wireless button it shows the former network ID but no IP address.  Can you send me instructions on how to reset? 

Category:
1 REPLY 1

‎05-12-2021 07:50 AM

HP Recommended

@rluna77

 

Welcome to the HP Support Community.

 

1. Remove the USB cable from the printer. 2. Press and hold the Wireless button on the printer control panel for 20 seconds. 3. When the Attention LED and the Power LED start blinking together, release the Wireless button. The printer restarts automatically. 4. When the Ready LED is on, continue to install the software.

 

Once done, try connecting the Printer to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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