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‎03-21-2021 08:57 PM

HP Recommended
Product: Laserjet pro M15w
Operating System: Microsoft Windows 10 (64-bit)

I've reset the wifi by holding down the wifi button. I've tried to reset the EWS using instructions found elsewhere that involved turning off the printer, unplugging it, then holding down the button with the x while powering on the printer and continuing to hold either until all 3 buttons light up, or continuing to hold for 20 seconds. None of this works, and I am still being prompted for a password when I try to access the EWS to setup wifi. I have printed the configuration page, and I have the password for connecting to the printer's network, that is not the issue. I can't access settings because of another password that I don't have. Thanks.

Category:
1 REPLY 1

‎03-25-2021 12:17 PM

HP Recommended

@hugs4you

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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