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Hi, I have been using my Mac mini with my HP Office Jet 8610 for years and recently it quit working displaying a message "There is a problem with the printer or ink system." I have tried multiple troubleshooting tips found online. The error message on screen will not allow me to get to any icons and computer is showing the printer offline.

1 REPLY 1
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Hi @chicky24 

You may need to clean ink printhead system inside printer, you can try the steps in the next video:

>> https://www.youtube.com/watch?v=iTPASKLUzPc&t=79s

>> https://www.youtube.com/watch?v=W7F3MhmrGf0

 

 

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Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
In this video, you will see how to manually clean a removable printhead on your HP printer. If your printer is out of warranty and does not print black or color ink or has been printing blank pages, consider cleaning the removable printhead by following the steps in this video. You should only ...
In this video, I'll be testing this printer to put it into service after being in storage for years. In the process, I'll be cleaning the print head and discuss how it can resolve issues such as the "There is a problem with the printer or ink system" message ...
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