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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
elanaoliviere
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How do I print a Windows10 Word document from Lenovo laptop?

HP Recommended
HP Laser MFP
Microsoft Windows 8.1 (64-bit)

How do I print a Windows10 Word document from Lenovo laptop?

 

1.  A brief, descriptive title and issue summary:

My HP Laser MFP does not print

 

2. A detailed message with the following information:

      Key Product information:

HP Laser MFP 131 133 135-138

 

  • Printer Notebook or Desktop Product Name and Number: HP Serial Number [Personal Information Removed]
  • Operating System (including service pack revision): 

OS Environment: Windows x64

 

  • Error messages: 
  • Error message on my Lenovo Ideapad 

elanaoliviere_0-1597061686386.png

 

  • I do not get any error messages on HP printer.

 

 

  • Recent hardware or software changes made to the system: 
  • I bought a new HP Laser printer and installed the drivers on my Lenovo Ideapad

    Issue Description Information:

 Connection Method:  USB

 

3.  Other tips for optimizing our community include:

 

  • Post in the correct area:  Make sure your question is posted on the correct forum board - e.g., Printer problems should be posted in the printer boards. Yes!
  • Search before posting:  I did
  • Watch for Feedback:   OK.
  • Mark it "Solved" OK

T

 

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@elanaoliviere

 

Welcome to the HP support community.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the printer driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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