• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎07-10-2024 09:33 AM

HP Recommended
Product: HP ENVY 4520 All-in-One Printer

My HP Envy 4520 All-in-One Printer broke and is not repairable.  I purchased a new HP printer and went through all the installation steps.  However, when I print HP Smart still wants to print to my broken printer.  I re-installed HP Smart and it may work now, however, my old printer still shows up.  It is completely unplugged but it even shows it is on-line.  How can I delete it from the HP Smart App completely to avoid future issues?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-10-2024 09:38 AM

HP Recommended

In HP Smart, right-click on your broken printer, select Hide Printer, and follow prompts.  You will also need to delete the printer from your HP Account, per prompt.

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎07-10-2024 09:38 AM

HP Recommended

In HP Smart, right-click on your broken printer, select Hide Printer, and follow prompts.  You will also need to delete the printer from your HP Account, per prompt.

2 people found this reply helpful
Was this reply helpful? Yes No

‎07-10-2024 09:44 AM

HP Recommended

Thank you!  That worked perfectly.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.