How do I remove this printer from HP smart? But its keep asking my claim code, but I don't have it.

[DrSCH]

Hi

I had removed the other printers, but this printer, I can't,

every time I click the "Printer Option" it goes to "Add a Printer"

I no longer owned this printer wanna remove it, and I don't have the Claim code.

What should I do?

Please help me remove this printer from my HP Smart account.

Thank you.

[Dragon-Fur]

@DrSCH 

Welcome to the HP Community Forum.

There is more than one part to this -- and it is not always immediately clear where you need to be to complete certain tasks.

Given that you land in the right place, there are limitations that mean sometimes you simply cannot get what you want.

Yes, I know.

Start here:

HP is fond of the the "HP Smart" nomenclature -

There are "Smart" printers, software, accounts, services, websites, and perhaps other ways of using "HP Smart".

There are different websites that govern your HP experience from an account perspective.

For the purposes of this discussion, there are two accounts and two websites that are of interest:

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HP Smart / HP Connected Login

Click Flag to switch to your region

Printer Email (ePrint / Print Anywhere), Link to the Instant Ink website, Printer Options for Connected Printers, Help for Printer use, including connection, print-scan-email

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HP Account - Login / Dashboard

Device Lists, Cases (for example, with HP Support), HP Account Profile

NOTE:  Any printer that was ever subscribed to Instant Ink might hang around forever, stuck.

If a device can be removed,

If other methods to remove the device are not available,

Sign into your HP Account > Open your Dashboard > Find the Device and remove it (last column, Circle X)

Example - HP Account > Dashboard - Device List

HP_Account_Dashboard_5

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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