How to change HP Envy 5020 from wireless to using USB connection to desktop computer

[Ted1958]

I have bought an HP envy 5020 two days ago. Installed it to be wireless yesterday and it printed without a problem. It now constantly says printer offline when I want to print. There is nothing wrong with the printer, I have checked.

i do have a usb cable I can use to connect it to the desktop but not sure how to change from the wireless setting. Can anyone help please. Thanks 

[sandytechy20]

@Ted1958

Welcome to HP support community.

Which operating system is installed on the computer to which this printer is connected?

Meanwhile:

If you are using this printer on a Windows 10 computer, follow the below steps to fix the offline issue:

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Assign manual IP address and that should fix the issue.

On the printer control panel display, from the Home screen, touch ( Setup ), touch Tools, and then touch Network configuration Report

Setting a Static IP Address

Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can refer this HP document for more assistance:- Click here

Here are the steps to connect the printer using USB:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Ted1958]

 Thank you for your reply the problem seems to have resolved itself, for the time being, fingers crossed!

[asmita6658]

Hi @Ted1958

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!