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‎08-09-2022 01:15 PM - edited ‎08-09-2022 09:11 PM

HP Recommended

I moved from Germany to USA, The HP printer cartridge sold in US is not compatible with my ENVY4524 inkjet printer. Can you please help and share the steps to reset the region and change it from Europe to USA ?

Thank you

Georgen

Category:
1 REPLY 1

‎08-10-2022 07:51 AM

HP Recommended

Hi @Georgen_Gr

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you moved and the printer is not is accepting the new region cartridges.

 

We need to perform a regional reset on the printer to resolve this issue.

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Elohi_NR
I am an HP Employee
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