How to override non HP cartridge ID with HP Smart

[David-JC]

PC will not print documents and reports the printer requires user intervention.

I am using non genuine cartridges (price) as this is a private home printer not business.

This problem has only occurred recently with an update (I'm assuming) and trying to reinstall the drivers for WiFi printing (IE HP Smart) gives me the same report. Diagnostics does not help at all.

Is there a way of overriding the cartridge ID? 

[Jay_G24]

Hi @David-JC,

I'd like to help!

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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