How to reset the EWS password for a 3636 printer

[went22]

Hello. Some three years ago, I set up my 3636 printer and added a custom password for the Embedded Web Server (EWS). And then I lost it. I changed my PC since then, and now I'm trying to set up my printer on a new computer. But when I try, I'm told to write my EWS password to proceed, which I do not have, so I cannot set up my printer.

- Pressing Cancel and Wireless does nothing as far as I'm aware, I'm still asked for the password.

- The password is not 1234567 or Admin or blank or any default, I've tried them all (and it makes sense that it isn't, since I changed it myself back then).

- The password doesn't appear when I print any network status page of any kind.

So, my question is: how can I reset the EWS password and/or hard-reset my DeskJet 3636 printer? Thanks.

[Echo_Lake · Accepted solution]

@went22

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I understand you are getting an EWS password error. We need to perform a factory reset on the printer to resolve this issue. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!