• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP DeskJet 2721e All-in-One Printer

How can I turn off the Auto-Off function for my Deskjet 2721e printer?
The settings say it can't be done because it's preset/preconfigured. 
Is there really nothing I can do about it?
The printer is only connected to Wifi and we use it mostly from the mobile phones of my family at home to print PDFs from school for example.

It's ridiculous that it's auto-off after 2h, we always need to press the power button before printing something, since it happens not every hour that we need to print something from mobile phone.

 

What can I do?

BR, Johannes

1 REPLY 1
HP Recommended

Hi @jgrumboe,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

It seems that the Auto-Off feature on the HP Deskjet 2721e printer is preconfigured and cannot be disabled. This feature is designed to save energy by turning off the printer after two hours of inactivity. Unfortunately, since it is a preset configuration, there is no direct way to turn off this function.

However, you might consider the following tips to manage the Auto-Off limitations:

Regularly Use the Printer: Make sure to print something occasionally to prevent it from going idle. Even a small task every couple of hours can keep it active.

Remote Management: Use the HP Smart app to manage and start the printer remotely. This way, you can ensure the printer is ready by turning it on through the app before sending the print jobs from your mobile devices.

Time Your Print Jobs: Plan print jobs around the times you regularly use the printer to reduce the chances of it turning off due to inactivity.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.