Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎06-05-2021 02:32 PM

HP Recommended
Product: HP Officejet 7500 E910 ( C9309A)
Operating System: Microsoft Windows 10 (64-bit)

Dear,

 

I check my firmware "EMP1FN1321AR" but I think last firmware for my printer is "EMP1FN1621AR".

I try update using "OJ7500_R1621A.exe" but I have this message:

 

Status : "not applicable"

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-08-2021 10:17 AM

HP Recommended

@delfo2000

 

Welcome to the HP Support Community.

 

Yes, that is right. Restart your Printer, Computer and Router/USB and try again.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎06-08-2021 10:17 AM

HP Recommended

@delfo2000

 

Welcome to the HP Support Community.

 

Yes, that is right. Restart your Printer, Computer and Router/USB and try again.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.