Hp 7900

[Jenn3334]

Printer won’t print from main tray

[Max3Aj]

@Jenn3334, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If your HP Envy Inspire 7900 printer isn’t printing from the main tray, here are some targeted troubleshooting steps you can try:

Check Tray Settings in Printer Software

• Go to Control Panel > Devices and Printers (or Settings > Printers & Scanners on Windows 11).
• Right-click your HP 7900 printer > Printing Preferences.
• Under the Paper/Quality or Features tab, ensure the Paper Source is set to Main Tray (or Tray 1).
• Also, verify the Paper Size and Type match what’s loaded in the tray.

Check Printer Display Settings

• On the printer’s touchscreen, go to Settings > Paper Handling.
• Confirm that the Main Tray is set to the correct paper size (e.g., A4 or Letter).
• If there's an option for Tray Locking or Tray Priority, ensure the main tray is not locked or deprioritized.

Disable Automatic Paper Type Detection

Try disabling this feature:

• On the printer screen, go to Settings > Preferences > Paper Detection.
• Turn off Automatic Paper Type Detection if available.

Check for Firmware or Driver Updates

• Visit the support.hp.com.
• Download and install the latest firmware and drivers.

Reset the Printer

• Turn off the printer, unplug it from power for 30 seconds, then plug it back in and restart.

Use HP Smart App

• Open the HP Smart App on your PC or mobile.
• Go to Printer Settings > Advanced Settings.
• Check the Tray and Paper Management section to ensure the main tray is selected.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support