Hp Smart can't find my printer

[krnjsh87]

I have trouble installing driver of my HP LaserJet Pro M1136 Multifunction Printer.

I have installed/uninstalled HP Smart several times. But it doesn't recognize my printer. Here is the screenshot:Hp Smart

I also have tried HP Easy Start. It has always the same error. Here is the screenshot:

HP Easy Start

Even tried HP Printer Scanner Doctor. It redirects directly to driver site, which is no use as I already have downloaded the driver.

Is there any simple solution to this issue?

[Roopa-S]

@krnjsh87

Welcome to HP Forums, 
This is a great place to get support, find answers and tips. Thank you for posting your query. I'll be more than glad to help you out 🙂 

HP Smart app is not compatible with your printer. Please download and install full feature printer driver: Click here

For more information on how to connect using the USB connection:  Click here

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[krnjsh87]

Thanks for your reply.

But I've already downloaded this 10-11 times. And it's not working.

If anything else you could suggest, that'll be great.

[Roopa-S]

@krnjsh87

Do you get any error message while installing the full feature printer driver?

If the printer driver does not detect the printer while connecting the USB cable, try these tips and procedures to help troubleshoot and avoid USB connectivity issues.

• Restart the printer and the computer: Restarting the computer and the printer can clear possible error conditions.

• Reconnect the cable: Disconnect and reconnect the USB cable from the printer and the computer.

• Connect to a different USB port: Connect the cable to a different USB port on the computer.

• Disconnect from a USB hub or docking station: If you are using a USB hub or docking station, try connecting the cable directly to the computer.

• Try a different USB cable: Use a different USB cable. HP supports USB cables less than 3 m (9 ft 10 in) in length.

Meanwhile, you can also try installing the printer using the Windows Built-in Print Driver: Click here

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[krnjsh87 · Accepted solution]

@Roopa-s

Thanks for your trouble.

I've already tried all this. But have no luck.

Biggest issue is, its not giving any error message.

But finally, I got original driver disc from a friend of mine. And its installed properly now.

To sum up the solution, is that, you must have original driver disc with you else printer won't work.