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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Hp envy won’t connect with my wireless

HP Recommended
Ho envy 4500 all n one

My printer just stop working with my internet, up until last week it won’t connect 

1 REPLY 1
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HP Support Agent
HP Support Agent
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@Terryu Welcome to HP Community!

 

I understand that you are unable to connect the printer wirelessly.

 

Please let us know which operating system you are using.

 

  1. If you received an Enter the WPS PIN for your printer message, click Cancel in the window, and then continue with these steps.

  2. Place the printer near the Wi-Fi router.

  3. Turn on the printer and make sure ink cartridges are installed and paper is loaded in the main tray.

  4. Connect the printer to the local network.

    Printers with a touchscreen control panel:

    1. On the printer, select Restore Network Settings (or similar) from the Wireless , Settings , or Restore Settings menu.

    2. Get the network name (SSID) and password. Go to Finding Your Wireless Password for more information.

    3. Select Wireless Setup Wizard from the Wireless, Settings, or Network Setup menu, and then select your network name and enter the password.

      NOTE: 

      If the Wireless Setup Wizard is not listed, select Wi-Fi Protected Setup or WPS, select Push Button, and then follow the steps to connect to the network.

    Printers without a touchscreen control panel:

    1. On the printer, press and hold the Wireless button  for five seconds or until the light starts blinking. For Tango printers, press the Wireless button and the Power button on the rear of the printer until the blue bar flashes.

    2. Within two minutes, press and hold the Wi-Fi Protected Setup (WPS) button on the router until the connection process begins. The light on the printer stops flashing when the connection completes.

      If your router does not have a WPS button, continue with these steps.

    3. Download and install the HP Smart app from 123.hp.com (Android, iOS), HP Smart - Microsoft Store (in English), or from HP Smart - Mac App Store (in English).

    4. Prepare the printer for a wireless network connection.

      For most HP printers without a touchscreen: Press and hold the Wireless and Cancel buttons until the Wireless and Power lights blink.

      For HP Laser printers without a touchscreen: Press and hold the Wireless button until the Attention light blinks. The printer might restart.

      For HP Tango printers: Press and hold the Wireless button on the back of the printer for five seconds until the front light flashes blue.

    5. Within two hours, follow the guided steps in the HP Smart app to add the printer and set up the wireless connection.

      NOTE: 

      If the printer does not connect, go to Troubleshoot a Wi-Fi Printer Connection.

      Please refer to the following link as well.

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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