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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
klohma
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Hp officejet 8030 failed firmware upgrade

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HP Officejet Pro 8035

Hello all,

I tried to upgrade the printers firmware and it failed with  the result that all I see is a verifying note on the touch screen,does not progress at all. I have tried the disconnect the cord from the electrical outlet and waited for over an hour then plugged back in, nothing changed. I also tied the remove the ink cartridges but that carriage is on the right handside and won't budge. What I am asking is what is the procedure to reset the printer to a factory out of the box condition?

 

Thanks in advance!

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KrazyToad
HP Support Agent
HP Support Agent
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@klohma

 

Welcome to HP Support Community


I understand your concerns and frustration with this issue

 

At this point I suggest you contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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