I am locked out of my wifi settings on my HP OfficeJet Pro All-In-One I want to do a factory reset

[oldt001]

I am locked out of my wifi settings on my HP OfficeJet Pro All-In-One printer I want to do a factory reset so that I can set up my new wifi network

[sandytechy20 · Accepted solution]

@oldt001 

Welcome to the HP support community.

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[oldt001]

I discovered an alternative method of accessing the locked reset menu on my HP Officejet Pro 6968 All-in-One Pro printer

1. Main Priter Menu
2. Select Copy
3. Even though you cannot see it, Press the Back button  once

1. Then press Back Button 4X to enter secret access
2. Reset menu appears

[sandytechy20]

@oldt001

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.