I am replacing a hp6100 series with a hp Deskjet 2800 series. It won't let me do it because I have

[bcbob2]

I am replacing a HP Envy 6100 series with a HP Deskjet 2800 series.  It won't let me do it because I had an ink plan with the HP Envy 6100 series.  It keeps telling me to manage my subscription, but it won't let me.

[Kuroi_Kenshi]

Hi @bcbob2,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand you're trying to set up your HP DeskJet 2800 series, but the printer won’t complete setup because your old Envy 6100 series was enrolled in an HP ink subscription. Let’s go through a few steps to check what could be causing this.

Sign in with the same HP account used for the Envy 6100

Go to the HP Smart app or HP’s website and make sure you’re signed in with the account linked to your old subscription.

The new printer won’t set up correctly if a different account is used.

Check the subscription device list

Open HP Smart → Account → HP Instant Ink → Manage Subscription.

Look for your Envy 6100 under “Your Printers.” If it’s still active, it needs to be removed or replaced in the plan.

Remove the old printer from your Instant Ink plan

Choose the Envy 6100 → select Remove Printer or Cancel Subscription.

Once the old printer is removed, the account becomes free to activate a new printer.

Restart the HP Smart app

Close the app completely and reopen it.

Sometimes the app caches your old subscription status and needs a refresh.

Add the DeskJet 2800 again

In HP Smart, tap Add Printer → Set Up a New Printer.

The app should no longer block you with subscription messages.

Reset HP Smart app account sync (if the message still appears)

Sign out of HP Smart, close the app, reopen it, and sign back in.

This forces the account to sync your updated subscription status.

Make sure the DeskJet is in setup mode

The light on the printer should be blinking or pulsing.

If not, hold the Information (i) button + Cancel (X) together for 5 seconds to reset setup mode, then try adding it again.

I hope this helps.

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Best regards,