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‎04-14-2021 03:25 PM - edited ‎04-14-2021 03:33 PM

HP Recommended
Product: Envy 5530
Operating System: macOS 11.0 Big Sur

I am running Big Sur 11.2.3 and have a HP Envy 5530. I cannot get it to print.  I have removed and reinstalled all HP software. I can print from HP smart on other devices not running Big Sur. From system preferences I can see the printer but when I try to add it I get an error message stating: Unable to connect to 'HP ENVY 5530 series [E8841E]._tcp.local'due to an error. Would you still like to create the printer? You then have a continue or cancel option and even if you continue you get an unable to connect message.

Grateful for any advice

Category:
1 REPLY 1

‎04-17-2021 03:01 PM

HP Recommended

@AP7676

 

Welcome to the HP Support Community.

 

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

 

Update printer firmware

Update software on Mac 

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

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