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‎10-03-2024 03:07 PM - edited ‎10-03-2024 03:34 PM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have tried to print pictures, A3 size, and with various file types; PDF; JPEG; PNG; Affinity; Serif; Windows etc, but only the PNG type files will produce any colour, all of the other file types printed in black and white. 

I am using the HP OfficeJet Pro 7740 Series

Category:
3 REPLIES 3

‎10-03-2024 03:23 PM

HP Recommended

Can you confirm what driver you are using please.

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‎10-03-2024 03:41 PM

HP Recommended

I am using the HP OfficeJet Pro 7740 series

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‎10-03-2024 04:24 PM

HP Recommended

Method of install can result in different versions of drivers being installed. With 4 installation options on the HP support site it is possible that you might have one of several drivers. On you computer, go to control panel>devices and printers and right click on the icon for your printer and then click on the advanced tab which will show the driver that is installed.

 

Repairatrooper_0-1727994266255.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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