I can't find my printer on my new laptop

[mimiscott]

I have a hp laserjet P1102w printer and this new laptop can't locate it.

[Raj_05]

Hi @mimiscott,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP LaserJet P1102w printer isn't being recognized by your new laptop, here are a few steps you can try to troubleshoot and resolve the issue.

Check Printer Connectivity

Wi-Fi Connection (for wireless setup):

• Ensure the printer is connected to the same Wi-Fi network as your laptop.
• Check the Wi-Fi LED on the printer. If it's not lit, press and hold the Wireless button for a few seconds until the LED starts blinking, and then connect it to your network.

USB Connection (if using USB):

• Make sure the USB cable is securely connected to both the printer and your laptop.
• Try a different USB port on the laptop to rule out port issues.

Install the Latest Printer Drivers

• Go to HP's official support website and download the drivers for the HP LaserJet P1102w that are compatible with your laptop's operating system.
  • For Windows:
    • Download and install the HP Smart app or the latest HP full feature software from the HP website.
  • For macOS:
    • Download the latest drivers and software compatible with macOS.

Run the HP Print and Scan Doctor (for Windows)

• If you're using a Windows laptop, download and run the HP Print and Scan Doctor tool from the HP website. This tool can automatically diagnose and fix common printer issues.

Ensure Printer is Set as Default

• Go to Control Panel > Devices and Printers (or Settings > Bluetooth & devices in Windows 11) and check if your printer is listed. If it is, right-click on it and select Set as Default Printer.

Check for Network Issues (Wireless)

• If you're using a wireless connection, ensure that the laptop is connected to the same network as the printer.
• Restart your router, printer, and laptop to refresh the connection.

Manually Add Printer

• If the printer still doesn't show up:
  • Go to Control Panel > Devices and Printers or Settings > Devices > Printers & Scanners.
  • Click Add a printer.
  • If the printer isn't automatically found, select Add a network, wireless or Bluetooth printer (for wireless setup) or Add a local printer (for USB setup).

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support