I can't get my printer to connect to the network

[DMitchell29]

New router and provider.  Printer won't connect to the network

[Raj_05]

Hi @DMitchell29,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When connecting your HP LaserJet Pro MFP M428fdw to a new router and network, follow these steps.

Reconnect Your Printer to the New Network

Restart the Printer and Router

• Turn off your printer and unplug it from the power source.
• Restart your router by unplugging it, waiting for about 10 seconds, and then plugging it back in.
• After the router has fully restarted, plug your printer back in and turn it on.

Reset Network Settings on the Printer

• On the printer control panel, touch the Wireless icon.
• Go to Network Settings and then select Restore Network Settings.
• Confirm if prompted.

Reconnect the Printer to the Network

• On the printer control panel, touch the Wireless icon.
• Go to Wireless Setup Wizard.
• Follow the on-screen instructions to select your new network and enter the Wi-Fi password.

Troubleshooting Steps

Check Wireless Connection

• Ensure your printer is within range of your Wi-Fi router.
• Make sure there are no physical obstructions or electronic devices that could interfere with the wireless signal.

Update Printer Firmware

• Visit the HP Support website and download the latest firmware for your printer model.
• Follow the instructions to update the firmware.

[Raj_05]

Check IP Address Configuration

• On the printer control panel, print a Network Configuration Page.
• Ensure the IP address assigned to the printer is within the range of your new router's IP addresses.
• If needed, manually set a static IP address for your printer within the router's settings.

Using the HP Smart App

1. Install HP Smart App
   • Download and install the HP Smart app on your computer or mobile device.
   • Open the app and click on the + sign to add a new printer.
   • Follow the on-screen instructions to connect your printer to the new network.

Advanced Troubleshooting

Disable MAC Address Filtering

• Ensure that your router's MAC address filtering is disabled or that your printer's MAC address is added to the allowed list.

Check Router Settings

• Verify that your router is broadcasting the SSID (network name).
• Ensure that the network is not set to hide the SSID.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support