I can't get past the message "Do you want to make HP Smart better by sharing user data?"

[Jim0049]

I can't open HP Smart to scan with my HP OfficeJet Pro 6968.  It has been working fine until today.  I can't get past the message "Do you want to make HP Smart better by sharing user data?"  I saw an earlier post that is having the same problem with a Laser Printer.  Regardless of whether I select "Yes" or "No" I cannot get past this screen.  I assume that the problem is with the HP Smart APP.   I attempted to reinstall the HP Smart App but this didn't solve the problem.  

[asgasdgasdgasdg]

Yes I have the same issue. I cannot believe that there is no phone number for support and no way around this. I am extremely ticked at HP right now. 

[BGW1]

I have the same problem, just started today 2/22/21

I'm still under warranty for my OfficeJet Pro 8025, but I'm told that their service "isn't working", try again later.

Is HP in Texas or affected by weather?

[Geneaar]

I have the same problem only difference is HP Smart was working at 1:30 AM EST this morning.  I was scanning documents into my computer to forward this afternoon.  Tried to log into HP Smart this afternoon and started having the problem.

[BonnieBoer]

I have the exact same issue.  Maybe older printers . . . that "they" want us to purchase new one???

[BGW1]

It sounds like it's because the HP smart app used Adobe Flash, which was discontinued in December or January.

After looking at this article:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Solution-Center-not-working-Adobe-Flash-Pla...

I'm going to uninstall the HP smart app and try the HP scan extended.

This is really shameful. Everyone knew for months about Flash being discontinued.

Shame on HP. I've lost a half day of work.

[BGW1]

6:15 PST, scanner back to normal.

I have no idea what was going on, but HP was unavailable all day.

Good luck!