I can’t print from other device

[Katiecivil777]

Help please I have set up my new printer but unable to print from my other device

[VikramTheGreat]

Hi @Katiecivil777,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it can be when your new HP printer is set up but won’t print from another device. That moment when everything looks ready, but nothing happens, it’s confusing and disruptive.

Let’s walk through a few quick steps to help you get printing from your other device.

Steps to Enable Printing from Another Device

1. Check Printer Connection

• Make sure your printer is connected to the same Wi-Fi network as your other device.
• You can confirm this on the printer’s control panel under Network Settings > Wi-Fi Status.

2. Install HP App

• On the other device (phone, tablet, or computer), go to HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site and download the HP app.
• Open the app and add your printer.
• Follow the prompts to complete setup.

3. Enable Print Anywhere (Optional)

• If your printer supports HP+ features, you can enable Print Anywhere in the HP app to print remotely.

4. Check for Driver Installation (Windows/macOS)

• On a computer, go to Settings > Devices > Printers & Scanners.
• If your printer is not listed, click Add a printer.
• If listed, try printing a test page.

5. Restart Devices

• Restart both the printer and the device you’re trying to print from.
• This often resolves temporary communication issues.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat