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‎02-12-2021 07:01 AM

HP Recommended
Product: HP OfficeJet 3835
Operating System: Microsoft Windows 10 (64-bit)

My HP OfficeJet printer won't print in colour on my new laptop (Windows 10). I have tried reinstalling it more than once but nothing changes. It prints in colour from all other devices, including phones and my old laptop (Windows 8).

Scan options are also restricted on the new laptop (no option for multi-page pdf scans)

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-12-2021 08:49 AM

HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-12-2021 08:49 AM

HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎02-12-2021 03:32 PM

HP Recommended

I'm wary about clicking on a link to a program (ending with ".exe") without more information. How do I know this is not a fake?

Was this reply helpful? Yes No

‎02-12-2021 09:53 PM

HP Recommended

Hi,

This is the HP Print and Scan Doctor Utility, taken from below site:

https://support.hp.com/us-en/help/printscandoctor

 

You may download this specific version by clicking Download and then Yes, you may read more about the diagnostics utility at the site.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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