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Message 1 of 2
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I can't print in colour

HP Recommended
HP Envy Pro 6432
macOS 10.15 Catalina

I can't print from my computer in colour.

 

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

 Hi @Dog44,

 

 I'd like to help!

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Print Quality Diagnostic page -

 Print a Print Quality Diagnostic report

 

Print a Print Quality Diagnostic report from HP Smart, and then evaluate the results.

  1. Make sure your device is on the same wireless network as your printer.

  2. Open HP Smart, and then select your printer, if it is not already selected.

  3. Under Tools, click Printer Reports.

  4. Next to Print Quality Report, click Print.

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 

 try updating the printer's firmware and mac - 

-HP Printers - Updating or Upgrading Printer Firmware 

 How to update the software on your Mac

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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