I can't remove/unregister a previous printer from HP Smart.

[MichaelF30]

Hello,

I have the same problem as others: I replaced my OfficeJet Pro 6970 All-in-One printer in September 2022.

It does not show in the HP Smart app, but does still show as "Disconnected from the Internet" below my current active printer on the HP Smart web page for my account.

"Manage printer settings" links to "Add a Printer" with no option to remove it.

Please advise.

[Rainbow23]

Hi @MichaelF30,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP OfficeJet Pro 6970 printer wherein it shows as disconnected.

Please follow the steps listed below to remove and set up web services:
1. Open the embedded web server (EWS):
a. Find out the IP address or hostname of the printer by pressing the Information button (i) to print an Information page.
NOTE: The printer must be on a network and must have an IP address.
b. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 123.123.123.123, type the following address into the web browser: http://123.123.123.123.
2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.
3. Click Remove Web Services.
4. Click Yes to remove Web Services from your printer. 

You may also refer to this document to turn off web services: https://support.hp.com/in-en/document/c04808536 

5. Click the Web Services tab again.
6. In the Web Services Settings section, click Setup, click Continue and follow the onscreen instructions to accept the terms of use.
7. If prompted, choose to allow the printer to check for and install printer updates.
8. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

You may refer to this document to setup webservices: https://support.hp.com/in-en/document/c05329102 

Let me know if this helps and have a nice day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MichaelF30]

Thank you for your detailed reply. However, it appears you have misunderstood my question:

As I stated in my post, I replaced the HP OfficeJet Pro 6970 printer (with an HP Envy Inspire printer which is working fine) and disposed of it so it is no longer in my possession hence not connected. 

My question is how to delete the HP OfficeJet Pro 6970 printer from my HP online account.  

[Rainbow23]

Hi @MichaelF30,

I see that you want to remove your older printer from your HP Smart Account.

Please follow the steps from this document to update the HP smart Account. (Click on the word document to open the web page).

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MichaelF30]

Sorry, this does not work. The "Remove a printer from your HP account" topic shows this image:

The image shows a "Remove printer" button:

As per my initial post, my account does not show this option, it only shows "Printer Options" -> "Manage Printer Settings", where the only option is to add another printer.

It seems I cannot remove a printer which is disconnected (I have disposed of it) from the account. This does not make sense.

[Rainbow23]

Hi @MichaelF30,

This issue might require one on one interaction to fix it.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead! 

[MichaelF30]

Thank you for the link to one-to-one support. It seems that although the old printer has been unlinked from my account, there is no way of removing it from the account web page. Seems to be a bug somewhere.