I can't set up the new printer

[Erika861]

I need help connecting and setting up my new printer

[Max3Aj]

@Erika861, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're having trouble setting up your new HP printer. No worries, I'll guide you through the setup process step by step. Here's how to get started:

Step-by-Step Guide to Set Up Your New HP Printer

Unbox and Power On

• Remove all packaging materials from the printer.
• Plug in the power cord and turn on the printer.
• Install the ink cartridges and load paper when prompted on the printer screen.

Connect the Printer to Wi-Fi

You can connect your printer using the HP Smart app, which simplifies the setup.

Download the HP Smart App: HP Smart

Using HP Smart to Connect:

1. Open the HP Smart app and sign in or create an HP account.
2. Tap “Set Up a New Printer”.
3. The app will search for printers in setup mode. Select your printer.
4. Follow the on-screen instructions to connect the printer to your Wi-Fi network.

💡 Make sure your phone or computer is connected to the same Wi-Fi network you want the printer to use.

Install Printer Drivers (if needed)

If you're using a PC or Mac, the HP Smart app usually installs the drivers automatically. If not, you can manually download them: Official HP® Support
 

Print a Test Page

Once setup is complete, try printing a test page from the HP Smart app or your computer to confirm everything is working.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support