I cannot get my DeskJet 2710e to print in colour. How do I rectify this?

[2022MW]

I cannot get my DeskJet 2710e to print in colour. How do I rectify this?

[Echo_Lake · Accepted solution]

@2022MW

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page –

• Open the HP Smart app, and then print the Print Quality Diagnostic page.
• Open HP Smart and select your printer.
• Click Printer Reports, or click Tools and then click Printer Reports.
• The list of reports is displayed.
• Select Print Quality Report.
• The printer prints the Print Quality Diagnostic page.
• 

Post the Print Quality Diagnostic page here so we can help you further. 

• You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable to your printer -  Print Quality Issues
• Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

HP print settings guide (Windows, Mac): https://support.hp.com/us-en/document/ish_2281139-2041471-16

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[2022MW]

It has now corrected itself. I'd turned it off and not used it for a day; when I came to use it again, the option to print in colour appeared. I have no idea why but it now works!

[Echo_Lake]

@2022MW

Thank you for posting back.

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!