I cannot open my HP Smart App

[DennisAC]

I cannot open my HP Smart App. I get the twirling circle but it won't load.

[Raj_05]

Hi @DennisAC,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue with the HP Smart App not loading could be due to various reasons, such as app glitches, network issues, or a system conflict. Here's a step-by-step guide to troubleshoot this problem.

Restart Your Device and Network

• Restart your computer or smartphone.
• Restart your router to ensure a fresh network connection.

Check for Updates

• On Windows/Mac:
  • Open your app store or HP Smart download page.
  • Check for updates to the HP Smart App.
• On Mobile (iOS/Android):
  • Go to your respective app store and see if an update is available.

Clear Cache/Data (For Mobile Apps)

• Android:
  • Go to Settings > Apps > HP Smart > Storage.
  • Tap Clear Cache and Clear Data.
• iOS:
  • Uninstall and reinstall the HP Smart app.

Reinstall the HP Smart App

• Uninstall the app from your device.
• Download and install the latest version from:
  • HP Smart for Windows/Mac.
  • Google Play Store or Apple App Store for mobile devices.

Check Network Connectivity

• Ensure your device is connected to a stable Wi-Fi network.
• Confirm the printer is connected to the same network.

Run the HP Print and Scan Doctor (Windows)

• Download and run the HP Print and Scan Doctor to diagnose and fix potential software conflicts.

[Raj_05]

Adjust Firewall/Antivirus Settings

• Temporarily disable your firewall or antivirus software to see if they are blocking the app.
• Add HP Smart to your firewall/antivirus exceptions list.

System Updates

• Ensure your operating system is updated to the latest version.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support