I cannot print - it goes to fax by default

[Weizy]

My HP laptop is connected to a Cannon  4400 printer/fax machine but wont print. it goes to fax by default

[Dragon-Fur]

@Weizy 

Welcome to the HP Community --

Canon printers are supported by Canon at their support site.

Please check with Canon Support for help with your Canon printer.

For example:  Printers - Canon South Africa

In general, this type of issue is due to one or more of:

1. The full driver printer software is not installed, or is installed and is in some way damaged > Uninstall / Reinstall the full driver printer software
2. The Default Printer is not set correctly and / or is in the control of Microsoft > Do not let Windows control your default printer > Correct the setting for the Default Printer
3.  HP printer >> The "Driver" in Printer Properties is not set correctly > Correct the setting in Printer Properties
4. The "Printer" in your job configuration is pointing to the Fax driver instead of the printer > Correct the job (application) setup to select the correct "Printer" and not the Fax

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"