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‎02-24-2021 12:11 PM - edited ‎02-24-2021 12:29 PM

HP Recommended
Product: Office Jet Pro 6968

Error message says use set up cartridges, but I do not have black. Purchased new black cartridge.

Category:
1 REPLY 1

‎02-28-2021 10:53 AM

HP Recommended

Hi@Carol-2, Welcome to the HP Support Community!

 

I understand that notebook that trying to bypass the error message for black ink set up the cartridge.

 

Request you to follow the below troubleshooting steps from the document fix :-

 

HP Printers - Cannot Print When One HP Ink Cartridge is Empty 

 

Hope that answers your question and you have a great day!

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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