I don't have setup cartridges

[biancac]

I purchased a HP TangoX printer (product no. 3DP64A) and didn't receive setup cartridges. As a result, I can't install new cartridges and print. How can I get my printer to recognize my hp ink cartridges?

[Garp_senchau]

@biancac, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Would you please double-check and see if you have lost it somewhere? If not, I will be happy to assist you further. 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[biancac]

Hello! Thank you for the answer! Yes, I triple checked to make sure I didn't misplace the setup cartridges. I only have the genuine HP cartridges for regular printing. 

-Bianca 

[Garp_senchau]

@biancac, thank you for the response

Since this is an important procedure and doing this step on other printers or models would cause the device to malfunction, I will be sending the reset method via private message to get around this screen.

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,