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‎11-26-2025 03:19 AM

HP Recommended

I have replaced the cartridges ( genuine) and cleaned the printhead. The menu is "frozen" such that I cannot access other menu functions. When I place the old (used) cartridges in the printhead, the supply system error also appears. Totally a circular reference. Are to any options available to me apart from getting a new printer?

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3 REPLIES 3

‎11-26-2025 08:22 AM

HP Recommended

Hello @TRC69 , how are you ?

 

Please, try the procedures below:

 

HP OfficeJet Printers - Resolving 'Print System Problem' or 'Problem with Ink System' Errors | HP® S...

 

Best regards

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‎11-28-2025 02:49 AM

HP Recommended

I have tried all the HP online advice multiple times include what is nominated above. I have replaced cartridges (all genuine), checked for leaks, cleaned all contacts, reset printer head, cleaned printer head - all done multiple times.

The supply system error still exists.  What have I missed? Surely there is a simple answer. 

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‎11-28-2025 12:51 PM

HP Recommended

Hello @TRC69 

 

You then need to replace the print head.

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
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