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- HP Community
- Printers
- Printer Setup, Software & Drivers
- I have a code:UA_400_EB000U0410

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02-18-2025 08:55 AM
Hi @Ruvim1
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
The error message UA_400_EB000U0422 you received indicates an issue related to your HP Instant Ink subscription or the communication with the HP Instant Ink service. Here are the steps to resolve this issue:
Steps to Resolve HP Instant Ink Error Message:
Check Internet Connection: Ensure that your printer is connected to the internet. Instant Ink cartridges require an active internet connection to communicate with HP’s servers.
Restart Your Printer:
- Turn off the printer by pressing the power button.
- Unplug the power cord from the printer and the power source.
- Wait for about 60 seconds.
- Plug the power cord back into the power source and the printer.
- Press the power button to turn on the printer.
Verify HP Instant Ink Account:
- Sign into your HP Instant Ink account.
- Make sure your subscription is active and there are no billing issues.
- Confirm that your printer is listed under your account.
Update Printer Firmware: Ensure that your printer firmware is up to date:
- Open the HP Smart app or go to the HP support website.
- Search for your printer model.
- Follow the on-screen instructions to update your printer firmware.
If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day!
Take care, and have an amazing day!
Regards,
Hawks_Eye
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks!