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‎06-06-2024 12:08 PM

HP Recommended
Product: HP DeskJet 4120e All-in-One Printer

My printer lost internet connection, therefore, I went through the procedure to re connect using the WPS button on my router. the printer connected and the blue wireless light was not flashing. However.the  Info yellow light was flashing as was the RH small orange light at the bottom of the panel. The Printer information page indicates the printer is connected to my wireless network and signal strength is excellent. It also reports the printer is not enrolled in HP instant ink. I signed into my account on www.hpinstantink.com and made sure it was enrolled.

On HP Smart it shows my printer with the instruction to finish setup. Pressing this I get the message Cannot Obtain Printer Details. Retrying jus gives me the same message. Can anyone help me to resolve this please?

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