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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
BigP1666
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I have an Officejet 5255 - It is installed and can be seen and reached but it won't print anything

HP Recommended
Officejet 5255
Microsoft Windows 10 (64-bit)

I recently installed my Officejet 5255 AIO. I can access it via the web, etc. but whenever I try to print from my laptop (W10, 64bit), it gets stuck in queue and won't print.

 

How do I fix it? Any help would be much appreciated

 

Sincerely,

I hate my printer right now

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@BigP1666

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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