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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Julius7
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I have an officejetj4580 and the software that came with it won't run on windows 8.1

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office jetj4580
Microsoft Windows 8.1 (64-bit)

   I have tried to install the software for the Officejetj4580 but it returns error message saying  the software you are trying to install is not compatible with this operating system .I also have been offered an upgrade that this printer is to old. ?but i also just saw that it is wireless compatible with a router. So does that mean this printer can send wireless faxes, documents ect.Oh and Hp if you read this could you resend it with your offer of the other one you said was compatible with windows 8.1 .

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Jeet_singh
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Hi @Julius7,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! As I understand you are having issues installing the printer software. Don't worry we'll work together to find a solution for you.

 

Let's try these steps here to do a clean install:

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13 ). Restart the PC

14 ). Now click on this link: http://ftp.hp.com/pub/softlib/software12/COL47762/mp-115701-6/EN4500_198.exe and install the updated printer software

15 ). Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.

 

Let me know how that pans out,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Jeet_Singh
I am an HP Employee

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