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‎08-23-2025 10:02 AM

HP Recommended

Error Code: HPU9021GT

1 REPLY 1

‎08-26-2025 02:24 AM

HP Recommended

Hello @RCorrigan78, and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

The error code HPU9021GT typically indicates a problem during the installation process of your HP DeskJet 2800e printer, often related to the HP Smart app or driver communication.

Here are the steps to resolve this issue:

Uninstall Previous HP Software

  • Press Windows + R, type appwiz.cpl, and press Enter.
  • Uninstall HP Smart, HP Easy Start, and any other HP printer software listed.

Restart Your Computer

Download and Install the Latest HP Smart App

Connect the Printer via HP Smart

  • Open HP Smart and click “Set up a new printer.”
  • Ensure your printer is powered on and in Wi-Fi setup mode (blinking blue light).
  • Follow the on-screen instructions to complete the setup.

If the printer is not in Wi-Fi setup mode, reset the network settings:

  • Press and hold the Wireless and Cancel buttons on the printer for 5 seconds until the Power light blinks.

Still Not Working? Use HP Print Then Install Tool

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

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