I just want to install these drivers manually and HP is not helping

[AmberH1324]

We recently updated our wifi routers to be able to reach further distances at high speed around the business. When this took place, it wreaked havoc on the printer and now I am unable to print to it. I have uninstalled and reinstalled multiple times and every time it reinstalls with unavailable drivers. I have searched high and low on HP's website trying to find out how to just install these things manually because HP Smart App is not helping at all. Not to mention the lack of ability to reach a human through HP's help desk..

[Dragon-Fur]

@AmberH1324 

Windows in S mode does not support installation of the Full Feature Software.

The only option for "S" mode are those applications available in the Microsoft Store.

The Microsoft Store does include HP Smart for Windows.

In general, HP Smart should install unless your IT department has blocked apps from the Store.

Example - HP Smart - Windows - Main Menu

HP_Smart_W10_Start_Screen_3

References / Resources

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

• Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
• Latest versions of HP Smart require that you be signed into the application
  

HP Account - Login / Dashboard

Note:  Log into your HP Account if / when you need central access to your device information, including the ability to update your personal  information.

HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

• Download-Save-Install   HP Scan and Capture

Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first - Find your printer in the list of printers and supported applications

HP Printers - Mobile Printing Solutions Compatible with HP Printers

and

HP Smart - iOS and Android >>> Download, How-to. Videos, and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9020 All-in-One Printer series 

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