I'm facing Bluetooth problem. when i activate my laptop it works for half n hour and then disconnect

[NS62]

my bluetooth automatically disconnect after half n hour of activation of my laptop. the bluetooth icon disappears  and troubleshoot show there.

then i need to shut down and restart it after 5 minuts then again icon appears and same problem repeats.

this problem is showing after update in laptop  

[Raj_05]

Hi @NS62,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like the Bluetooth issue you're experiencing is related to a recent update on your HP laptop. Here are some steps you can try to resolve the problem.

Roll Back the Bluetooth Driver:

• Go to Device Manager by right-clicking the Start button and selecting it.
• Expand the Bluetooth section.
• Right-click your Bluetooth adapter (usually labeled something like "Intel(R) Wireless Bluetooth" or similar) and select Properties.
• Go to the Driver tab and click on Roll Back Driver if the option is available. This will revert to the previous driver version before the update.

Update Bluetooth Drivers:

• If rolling back doesn't help, try updating the Bluetooth driver.
• Right-click the Bluetooth adapter in Device Manager, select Update Driver, and choose Search automatically for updated driver software.
• Alternatively, visit the HP website and download the latest Bluetooth driver for your laptop model.

Disable Power Saving for Bluetooth:

• In Device Manager, right-click the Bluetooth adapter and select Properties.
• Under the Power Management tab, uncheck the option that says Allow the computer to turn off this device to save power.

Run Windows Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Select Bluetooth and run the troubleshooter to detect and fix issues.

Check for Windows Updates:

• Sometimes, a follow-up update can resolve issues caused by a recent one.
• Go to Settings > Update & Security > Windows Update, and click Check for updates to see if there's anything new available.

Reset Bluetooth Settings:

• If nothing works, try resetting your Bluetooth settings.
• Go to Settings > Devices > Bluetooth & other devices and toggle Bluetooth off and on again.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support