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‎12-13-2018 01:14 PM

HP Recommended
Product: HP Photosmart All in One D110
Operating System: macOS 10.14 Mojave

HP software installer doesnt recognize my version of HP printer

1 REPLY 1

‎12-14-2018 07:17 PM

HP Recommended

@BTGriffith

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

To provide you with an accurate solution, I'll need a few more details:

Make sure the printer and mac are connected to the same network.

How is the printer connected? (Wired or wireless)

When was the printer working for the last time?

Any software or Hardware changes made on the printer or Mac?

Approximately how far is the printer located from the WiFi router?

 

Could you check for WiFi interference and also perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display.

 

update the printer firmware and Mac software:

 

Update printer firmware

Update software on Mac 

 

Keep me posted.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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