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- I purchased a HP Desk Jet 4258e printer and cannot get conne...

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03-12-2025 04:09 PM
I purchased a HP Desk Jet 4258e printer. I have installed it, but cannot get connected to the internet. Something about my wifi that needs to be changed, and I got a message that it could be changed, but I do not know how to do this. Can you please help me get my printer connected to the internet? Thank You
03-18-2025 05:00 PM
@Billie1948, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
first make sure your Wi-Fi is working and you know the network name and password. Turn on the printer and press and hold the Wi-Fi button until the Wifi lights start blinking.
Then, either use the HP Smart app on your phone or computer to follow the setup instructions.
Once connected, you can print a network report to confirm the connection. If you encounter any issues, check your Wi-Fi settings or password, and make sure your router is compatible with the printer.
For your reference:
HP printer setup (HP Smart app) | HP® Support
HP Printer setup using Wi-Fi or wired network or USB cable | HP® Support
HP printer setup (Wi-Fi network) | HP® Support
I hope these steps help resolve the issue
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Regards,
Garp_Senchau
I am an HP Employee