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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
OutlawT
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I purchased a HP Desk Jet Plus 4155. It did not come with set-up cartridges

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HP Desk Jet Plus 4155

I have tried severe suggestions from You Tube but nothing worked. HP sent me cartridges but the were not  the set up cartridges. I’m still haven’t big the issue

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praveenbv
HP Support Agent
HP Support Agent
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Hi@OutlawT, Welcome to the HP Support Community!

 

I understand that issue set up cartridges is not working 

 

Don't worry I'll try to help you out.

 

Request you to follow the below troubleshooting steps from the document fix:-

 

Reset the printer

 

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

Use SETUP Cartridges' Error (63-65, 123, 302-304, 652, 664, 680, 803, 804 ink cartridges)

Resolve a 'Use SETUP cartridges' message for printers that use 63, 64, 65, 123, 302, 303, 304, 652, 664, 680, 803, and 804 cartridges.

Example of HP 63 ink cartridges

Check the ink cartridges and initialize the printer

Check if the printer has been set up with the correct cartridges, and then initialize the printer with one cartridge installed.

When you set up your printer for the first time, you must install new unused SETUP or Instant Ink Ready cartridges to initialize the printer.

  1. Turn on the printer, and then open the door or lid to the cartridge access area.

  2. Check if SETUP or Instant Ink Ready is printed on the cartridge labels.

    • If SETUP or Instant Ink Ready cartridges are not installed, check the printer box for them. If available and they are new and unused, install them to initialize the printer.

    • If SETUP or Instant Ink Ready cartridges did not ship with the printer, return it to the retailer. SETUP cartridges cannot be purchased from retailers and are available only in the box with a new printer or with some replacement printhead kits.

    • If the error displays with SETUP or Instant Ink Ready cartridges installed, or you installed new cartridges and got the error, continue to the next step.

  3. Remove both of the cartridges.

    • Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.

      Removing the ink cartridges with latches from the carriage

    • Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.

      Removing the ink cartridges from the carriage

  4. Insert the black cartridge.

  5. Close the cartridge access door or lid.

    • If a single-cartridge mode message displays, acknowledge it to initialize the printer. An alignment page prints confirming the issue is resolved. Install the other cartridge to continue printing.

    • If the error still displays, continue to the next step.

  6. Remove the black cartridge, insert the tri-color cartridge, and then close the cartridge access lid or door.

    • If a single-cartridge mode message displays, acknowledge it to initialize the printer. An alignment page prints confirming the issue is resolved. Install the other cartridge to continue printing.

    • If the error still displays, continue to the next step.

  7. Go to HP Customer Support, and then select a support option.

    • Ask the community. Post a message with your model name and number and the error message to get help with clearing the error.

    • Contact an HP agent. If you are in Asia Pacific, you will be directed to a local service center in your area.

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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