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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
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- Printer Setup, Software & Drivers
- I suddenly can't Print from Mac OS 10.15.7
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10-23-2020 06:54 PM
The printer was working fine and then yesterday all the HP files started showing up as Malware so I decided to reinstall the drivers and I was directed to install HP Smart which I installed from the Apple ap store. Since then I can't print from my Mac. When I print the document gets caught up in the cue and is stopped. I clear the cue and the same thing happens.
I have run the HP Smart ap diagnose and fix feature and it returns results. living a print queue issue, a print jobs issue and a printer offline issue as all not being fixed.
The online troubleshooting is of no help and I can't download drivers.
Has anyone else seen this?
I have also observed that I can not print from my Wife's Mac but I can print with no problem from my iOS devices.
Solved! Go to Solution.
Accepted Solutions
10-26-2020 07:02 PM
I was able to fix the problem. What I did was I performed a find of all HP files and deleted them , and went to preferences to delete the printer and scanner. I then went to the Apple App Store and downloaded, installed and ran the HP Smart app. It installed all the current drivers.
10-24-2020 01:58 PM
The solution is to download (and install) this package which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...
Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!
If this solved your issue, please thumbs up and mark as solved!
10-26-2020 07:02 PM
I was able to fix the problem. What I did was I performed a find of all HP files and deleted them , and went to preferences to delete the printer and scanner. I then went to the Apple App Store and downloaded, installed and ran the HP Smart app. It installed all the current drivers.
12-23-2020 01:21 PM
My HP Envy Series 7855 went offline on my MAC and I couldn't figure out how to get it online. The download did not resolve the problem but did reassure me that my printer software was up to date to eliminate that as a factor. What I found ultimately was that "somehow" my Wi-Fi preferred network was changed to "xfinitywifi" and enabled hotspots and options I don't use, not my personal network -- did an Xfinity software update change it? Don't know. But I recommend opening NETWORK from FINDER and look for the scan of available networks. Make sure your network is selected as the default. Could it be that simple???
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