I uninstalled my printer from my PC. I am having difficulties in reinstalling.

[Nsiva]

My printer gave problems when I replaced a new HP cartridge. So, I uninstalled the printer from my PC Lenovo Thinkstation S30. Then I tried reinstalling the printer back again, and I get the message, "cannot delete output file". I don't understand this. The installation software I used was:- "hp_LJP1100_P1560_P1600_Full_Solution-v20180815-50157036". Pl. help.

Thank you,

Siva

[sandytechy20 · Accepted solution]

@Nsiva

Welcome to the HP support community.

This seems to be a driver issue:-

Perform root level uninstallation to remove all the printer-related software.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer driver using HP full feature driver.

Click here to download.

Update the printer firmware

Here are the steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Nsiva]

Thanks Sandy for your solution to my problem. As advised I uninstalled the drive at the root level and thereafter I downloaded and installed the printer driver, and this worked wonderfully for me. Thank you for your valuable guidance.

NSiva.

[sandytechy20]

@Nsiva

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.

[Nsiva]

Hi Sandy,

This printer belongs to my daughter, and she asked me to solve this. The printer is about 4 yrs. old. About two years ago problem started. The prints were no good. She put this printer aside all these days, and brought it to me about a week ago asking me to look at it. I cleaned the cartridges and still the prints are masked within lines of streaks in various colors. Any advise or solution.
Thanks
NSiva.

[sandytechy20]

@Nsiva

Try the steps mentioned in this HP document to fix print quality issues:- Click here

Let me know how it goes.

Cheers.