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Message 1 of 2
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I want to delete or downgrade firmware update 20201021

HP Recommended
Presario 319
Microsoft Windows 10 (64-bit)

I installed firmware update 20201021 and it made the printer not able to recognize my generic aftermarket toner cartridges. So now the printer won't work because it thinks there are no cartridges installed. I have learned that if I downgrade back to an earlier firmware then the cartridges will again be recognized.

 I need to be able to delete or downgrade the firmware.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Niles7, Welcome to the HP Support Community!


To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.


Keep me posted.

I am an HP Employee

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